Who can get a phone at no cost?

Veterans of any branch of the military who have their hearing loss certified by one of the following professionals:


  • Veteran Service Officers (VSO)

  • Audiologists

  • Doctors (with a hearing-related speciality)
  • Primary Physician
  • General Practice Physician
  • Ear Nose Throat (ENT) Doctor
  • Geriatric Practice
  • Hearing Related Professionals
  • Hearing Instrument Specialists 
  • Aging Transition Coordinators
  • Community Care Coordinators


Why isn't there a cost for the program?

Captioned Telephone is supported and paid for by the FCC, offering access to the nation's phone system to people with hearing loss.


What do I need to use this phone?

You need a standard phone line ("dial tone") and high-speed Internet ("broadband"). If you don't have Internet, we may still have an option for you. Call us for details.


Do I need wireless service to use Sprint CapTel?

No. Sprint CapTel service works over your existing phone line and uses your current Internet service. Wireless service is unnecessary.


What's included? 

You can choose one of four phones, including two traditional-style models, one for people who have low-vision, and a modern phone with features like Bluetooth hearing aid connections and a touch screen. Sprint CapTel service is included with every phone.


You mentioned an "installation." What do I need?

Once you submit your form, a local Sprint CapTel rep will contact you to set up a time to set up your phone and answer any questions. The entire appointment typically takes 30 minutes at the most, and if you'd prefer to set it up yourself, we can arrange that instead.


Have more questions? Call us. 877-207-0833

Start enjoying the phone again. 

Sprint CapTel Veterans Program FAQs

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. Individuals with hearing loss must complete & submit a Third Party Certification of Eligibility signed by hearing health professional to be eligible for free Internet-based CapTel phone. Although CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 svc. By using CapTel for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency svc. through CapTel whether caused by the negligence of Sprint or otherwise. Free CapTel Phone Offer: See sprintcaptel.com for details. CapTel Captioning Svc. funded through FCC provisions. CapTel callers are responsible for their own long distance call charges. CapTel is intended for use by people with hearing loss. Sprint reserves the right to modify, extend or cancel offers at any time. See sprintcaptel.com for details. Guarantee: 90-Day refund or exchange through manufacturer. The item must be in the original carton & in “like new” condition to receive a refund. See sprintcaptel.com for details.


Other Terms: Offer/coverage not avail. everywhere or for all devices/networks. Restrictions apply. Bluetooth is a registered trademark of Bluetooth SIG. CapTel is a registered trademark of Ultratec, Inc. © 2018 Sprint. Sprint and its logo are the trademark of Sprint. CapTel is a registered trademark of Ultratec, Inc.


(877) 207-0833


(877) 207-0833